Dispute Resolution

At NCWallet Africa, we are committed to providing secure, reliable, and transparent services. We recognize that disputes may arise from time to time, and this policy outlines how we handle such matters in a fair and timely manner.

This policy applies to any disagreement, complaint, or issue related to:

If you believe a transaction or service outcome is incorrect, please contact us immediately through one of the following channels:

Live Chat: Available via our website or app
Whatsapp Support: As provided on our Contact page

Once your complaint is received, we will send a confirmation within 24 hours.

Our support team will investigate the issue thoroughly and fairly.

You will receive regular updates throughout the process.

Most disputes are resolved within 3 to 7 business days, depending on complexity.

Based on the findings, we may:

Reverse or refund a transaction (if eligible)

Offer a service credit

Provide a detailed explanation and deny the claim (if found invalid)

Our final decision will be communicated to you via email or your preferred channel.

If you are not satisfied with the outcome of our internal investigation:

You may escalate your complaint to Nichord Global Concept Ltd. management.

By using NCWallet Africa, you agree to resolve all disputes through our outlined procedures before seeking third-party action.

We do not charge any fee to investigate or resolve complaints.

This policy may be updated from time to time. Your continued use of our services after updates means you accept the revised terms.